1. Who are we?
We are an online retailer that specialize in the latest electronics such as mobiles, tablets, cameras, lenses, gadgets, and audio equipment.
2. What payment methods are available at Device Monster?
We take the following payment methods:
1. Visa or MasterCard network cards via Adyen
*We currently do not accept American Express"
3. How long does it take for my order to arrive after placing it?
All orders ship within 24 to 72 working hours (Weekends excluded and it will take another 3 – 7 working days to reach metro areas once the item has been shipped. Another 2-3 working days will be required for remote area deliveries.
4. How can I track my order?
You will be given a tracking number once your order has been shipped from our warehouse.
5. Can I place an order by phone?
We currently do not accept orders through phone calls. All orders must be placed through our online system.
6. Does Device Monster ship to countries outside of the UK?
No. We only ship to the United Kingdom and Ireland (excluding any outlying and surrounding Islands). There is also an extra shipping fee from our courier partners that will be incurred for shipments to remote areas. Please contact our customer service if you have any enquiries.
7. What is a Remote Area? How do I know if my shipping address is within a "Remote Area"?
An additional shipping cost will be charged by our courier partners for deliveries that they deem to be remote. This additional cost will be added as a shipping surcharge in your checkout amount. You can visit our Shipping page to check whether your delivery address is regarded as a remote area.
8. Do you have warranty on products bought from Device Monster?
We offer product warranty on selected categories and the length of the warranty period will be different for different categories. You can find further details in our warranty section.
9. Are my orders refundable?
We only accept refund requests if you are within the refund time window and have met our terms and conditions. You can find more indepth information within our return policy page.
10. What is the return policy?
We offer a 14-day money back guarantee if you meet certain conditions. You can find out whether you are elgible for product return in our return policy page.
11.What if I have issues with my order?
Contact us through email or through our ticket support system. We usually respond within 24-72 hours on regular business days.